General Terms & Conditions

Loveridge Digital are a full-service creative agency specialising in post-production, digital marketing (particularly social media), website design & development while servicing clients around the world.

Effective January 2020

Table of Contents

  1. The Terms Of Contract
  2. Service Terms
  3. Provision of Secure Access to Our Systems
  4. Your Obligations
  5. Fees and Payment
  6. Termination
  7. Warranties
  8. Liability
  9. Indemnity
  10. General
  11. Websites
  12. Marketing Package Terms
  13. Stadium Signage Packages

The Definitions

  • General Terms & Conditions: These apply to the provision of services by Loveridge Designs Limited (Company Registration No: 646255), Loveridge Digital (ABN 36 344 047 201), and Loveridge Digital Pty Ltd (ABN 90 661 147 717) (collectively referred to as Loveridge, Loveridge Designs, LRD, LRD Group, LD, Loveridge Digital, Stratton Studios, We, Us, Our, Company) to the Client as a user and customer (You, Your, Customer, or the Client).
  • Scope Of Work (SOW) or Proposal: A detailed description of the work to be performed under the contract, including deliverables, timelines, and responsibilities assigned to each party.
  • Contract or Terms: The agreement between LRD and the Client for the provision of services, comprising the LRD General Terms & Conditions, LRD Service Terms, LRD Campaign Details, LRD Acceptable Use Policy, and LRD Privacy Policy.
  • Service or Services: Various services provided by LRD, including but not limited to Website Services, SEO Services, PPC Services, Social Media Services, Content Services, Software Services, and Programming Services, as defined in the Service Terms.
  • Service Terms: Specific terms and conditions that apply to each type of service provided by LRD, periodically updated and available on the LRD website.
  • Campaign Details: Specific information related to a particular marketing or advertising campaign conducted by LRD on behalf of the Client, including goals, target audience, strategies, and timelines.
  • Acceptable Use Policy: Set of rules and guidelines outlining the acceptable use of LRD’s services and systems, including restrictions on unlawful or harmful activities.
  • Privacy Policy: Document outlining how LRD collects, uses, discloses, and protects the personal information of its clients and users.
  • Fixed Term Contract: A contract for services for a specified period, which automatically renews for the same term unless terminated as specified in the Service Terms.
  • Monthly Contract: A contract for services that continues on a month-to-month basis until terminated by either party with the required notice.
  • Intellectual Property Rights (IPR): All intellectual property rights, including copyrights, trademarks, patents, design rights, trade secrets, and other proprietary rights, whether registered or unregistered.
  • Login Details: Username, password, and any other security credentials provided to the Client to access LRD’s systems and services.
  • Fee or Fees: Payment required from the Client to LRD for the provision of services, as set out in the Contract and invoiced by LRD.
  • Notice: Any written communication from one party to the other regarding the Contract, which can be delivered via email, fax, post, or courier.
  • Force Majeure: Any event beyond the reasonable control of LRD, including but not limited to natural disasters, war, strikes, or government actions, that prevents LRD from fulfilling its obligations under the Contract.
  • Maintenance Program: Ongoing support and updates provided by LRD for websites and other digital assets, as specified in the maintenance terms.
  • Early Termination Charge: Fee payable by the Client if they terminate a Fixed Term Contract before the end of its term, as specified in the Service Terms.
  • Indemnity: The obligation of the Client to compensate LRD for any loss, damage, or liability arising from the Client’s actions or breach of the Contract.

1. The Terms Of Contract

1.1 These General Terms & Conditions apply to the provision of services by Loveridge Designs Limited (Company Registration No: 646255), Loveridge Digital (ABN 36 344 047 201), and Loveridge Digital Pty Ltd (ABN 90 661 147 717) (Loveridge, Loveridge Designs, LRD, LRD Group, LD, Loveridge Digital, Stratton Studios, We, Us, Our, Company) to the Client as a user and customer (the Client).

1.2 The Client’s contract with us (“Contract” or “Terms”) for each service or services, including Website Services, SEO Services, PPC Services, Social Media Services, Content Services, Software Services, Programming Services, and other services (as defined in the Service Terms) defined from time to time in the Service Terms (collectively, the “Service” or “Services”) is made up of:

1.2.1 LRD General Terms & Conditions;

1.2.2 LRD Service Terms (“Service Terms”);

1.2.3 LRD Campaign Details;

1.2.4 LRD Acceptable Use Policy; and

1.2.5 LRD Privacy Policy.

1.3 The Terms on loveridgedigital.com/general-terms-service/ supersede all prior arrangements (whether written or oral) in relation to LRD Services, the Client quote, invoice, or any SOW (Scope Of Work) number above 3000.

1.3.1 LRD can choose to communicate the Service particulars by either email, quote proposal, quote, invoice, or SOW to the Client.

1.3.1.2 The Client shall acknowledge and accept the Services by email, verbal communication, signed SOW, LRD work commencement, or by paying a deposit payment or invoice for Services and in doing so enters into LRD Terms Of Contract for the provision of the Services.

1.3.1.2.a In the event a hard-copy Contract is being utilized, the Client shall acknowledge and accept the Particulars by signing the Agreement and furnishing the Company with a hard-copy, facsimile, or scanned email copy (prior to the campaign commencing) and in doing so enters into LRD Terms Of Contract for Services.

1.4 LRD may change the terms of the Client Contract by giving the Client notice of the change and posting new versions of any online terms on this page. It is up to the Client to ensure they continually check https://loveridgedigital.com/general-terms-service/ for any changes due to spam filters. If the Client continues to use the Service or Services after that notice period, the Client will be taken to have agreed to the change. The period of notice depends on the nature of the change. If:

1.4.1 the change will benefit the Client or have a neutral impact on the Client or is required to preserve or safeguard the security or integrity of LRD systems, we will make the change effective immediately and without advance notice;

1.4.2 the change is required to comply with any law or requirement of any regulatory body, LRD will provide a reasonable period of notice;

1.4.3 LRD will give the client at least 30 days’ notice for all other changes, including price changes.

2. Service Terms

2.1 LRD shall use all reasonable endeavours to supply the Services in accordance with the Proposal or SOW until the Services are terminated. LRD shall not be liable for any delay or failure to perform any obligations under this Contract. If such delay or failure is due to termination of access to a Service by the end supplier of the Service or as a result of a change to the conditions of supply by that supplier, LRD will be indemnified.

2.2 Monthly contracts will roll on a monthly basis without notice to the Client. Unless the Service Terms state otherwise, contract Services which are for a fixed term (including all contracts which are not expressly stated as being month-to-month contracts) (“Fixed Term Contract”) will automatically roll over for a further fixed term of the same length on the date notified to the Client by our reminder notice. If a Fixed Term Contract is not renewed for a further fixed term, but it is not terminated, it will roll over on a monthly basis.

2.3 If the Client’s Fixed Term Contract’s Service is to be auto-renewed, LRD will notify the Client of, and provide 7 days’ notice with the ability to cancel the impending auto-renewal. The Client must advise LRD prior to the auto-renewal date if they wish to cancel the Service. If LRD does not receive the Client’s cancellation or “do not renew” advice in time, LRD will auto-renew the Service to ensure it continues uninterrupted.

2.4 Nothing in the Contract transfers to either party any intellectual property rights (“IPR”) owned by the other party existing prior to the commencement of the Services. All IPR in the materials produced by LRD in connection with the Services (including websites, designs, information, reports, and data) other than the Client’s pre-existing IPR, are and will remain owned by LRD. LRD grants the Client a perpetual, irrevocable, non-exclusive, royalty-free license to use those materials for the purpose of using our Services only.

2.5 The Client acknowledges and accepts that a third-party supplier may be used to provide the Service to the Client and LRD may change this supplier at any time in our sole discretion. Should a change in supplier occur, the Client acknowledges and agrees that LRD has full authorization to move, alter, or delete the Client’s data as reasonably necessary. All services supplied by third-party vendors are given as is and cannot be altered after the project start date. The Client will be liable for all incurred costs associated with third-party suppliers regardless of the received result.

2.6 The Client acknowledges and accepts that with any graphic design or asset creation service, there are 2 revisions unless otherwise stated or outlined in the Client’s proposal. Should a change in design occur or an extra revision be needed, the Client acknowledges and agrees that LRD has full authorization to invoice the Client without written consent on our design per-hour fee with a minimum one-hour charge.

3. Provision of Secure Access to Our Systems

3.1 The Client must keep all login details secure and confidential at all times and must not disclose them to anyone else (except those of the Client’s employees who need to know them for the purposes of their employment).

3.2 The Client agrees that they are totally responsible for all actions of the people (if any) to whom the Client provides the Client’s login details (whether knowingly or not, and whether directly or indirectly) while they obtain access to our systems using those login details, and that LRD is entitled to treat instructions provided by those people through such access as instructions originating from the Client.

3.3 The Client must notify LRD immediately of any breach of security or unauthorized use of the Client’s login details to access our systems. LRD will not be liable for any loss the Client incurs due to any unauthorized use of the Client’s login details.

3.4 The Client consents to LRD’s use of the Client’s login details in provisioning the Services, including in respect of any migration or transition of the Client’s account, content, or data (to or from any suppliers LRD uses) as reasonably necessary for the continued provision of the Services.

4. The Client’s Obligations

4.1 The Client must provide LRD with such cooperation and support as LRD may reasonably request to perform the Services, including by:

4.1.1 Responding promptly to LRD’s communications in relation to the Services; and 4.1.2 Providing accurate and prompt responses to LRD’s requests for any information or documentation reasonably required by LRD to perform the Services.

4.2 The Client is solely responsible for obtaining any and all necessary intellectual property clearances and/or other consents and authorizations, including, without limitation, clearances and/or consents in respect of the Client’s proposed domain name, any materials given by the Client to LRD, any content that the Client uploads to the Client’s Service, and merchant services agreements between the Client and the relevant financial institutions.

4.3 If the Client fails to fulfil their obligations in accordance with clause 4, LRD may be unable to perform the Services as stated. The fees set out in the Contract (“Fees”) will still be payable as required, even if LRD is unable to perform the services due to the Client’s failure to fulfill their obligations in accordance with this clause.

4.4 The Client indemnifies LRD from and against any and all liabilities incurred by LRD in connection with:

4.4.1 LRD’s use or reliance upon any images or trading names or any data, information, specifications, documentation, computer software, or other materials provided by the Client; 4.4.2 LRD’s compliance with any directions or instructions by the Client in relation to the provision of the Services; 4.4.3 Any breach of this Contract; or 4.4.4 Any damage to the reputation of the Company suffered as a consequence of a breach of this Contract.

4.5 Except to the extent that LRD expressly agrees to do so as part of a Service, the Client must conduct backups of any of the Client’s data (whether hosted on LRD’s computer systems or provided to LRD in connection with the performance of the Services) at such intervals as are reasonable having regard to the nature of the data.

4.6 The Client agrees to provide written notice of contractual intent within 30 days of the end of the term of any agreements with LRD. If notice is not provided to LRD within the 30-day period, the Client agrees to automatically renew the agreement for the same duration as the agreement that was originally signed with a price increase in line with current inflation rates.

4.7 If the Client is non-compliant in responding or maintaining communication or is deemed difficult to deal with by LRD, LRD reserves the right to delay the project by the same amount of time, if not more, due to other clients and being put back in the priority pipeline.

4.8 If LRD has followed up with the Client three times and has not received a response, the project will be deemed complete.

4.8.1 The project will be deemed complete if the service is video or photography-related and the Client has not provided feedback within 48 hours of receiving what LRD classifies as a final cut. Any further change requests after this time will be charged $120+GST per hour.

4.8.2 If it is a website and the Client has caused over 30 days’ worth of delays, project management and administration fees will be charged at the normal hourly rate of $120+GST to bring the project back into the pipeline, including a $120+GST maintenance charge for maintaining the staging server.

5. Fees and Payment

5.1 The Client agrees to pay LRD the Fees set out in the Contract for the Services in advance as stated by the payment period in the Company details.

5.2 Unless otherwise agreed in writing, payment of the Fees must be made by direct debit or payment in advance in cleared funds scheduled in advance for the payment period. No work will commence until such payment is made or direct debit scheduled. To minimize service disruption due to credit card expirations, LRD’s billing systems will automatically attempt to update the expiry date of the Client’s credit card when necessary to process payments; however, LRD does not guarantee this will be successful. LRD reminds the Client that it is their responsibility to ensure the Client’s credit card details are kept up to date at all times.

5.3 Without prejudice to LRD’s other rights and remedies under this agreement, if any Services Fees are not paid on or before their due date, LRD reserves the right, immediately and at LRD’s sole discretion, to suspend the provision of Services to the Client until such payment is made. In the event of a failed debit payment, the Client agrees to allow to be debited from their account an administration fee of $9.90, including GST, by the third-party debit provider engaged by the Company (including any interest charged on overdue amounts, calculated at the daily rate of 12% per annum).

5.4 If LRD has taken action to recover overdue amounts from the Client, any reasonable costs incurred by LRD in recovering the debt, including but not limited to any legal expenses and collection agency charges, will be recoverable from the Client.

6. Termination

6.1 Either party may terminate a Fixed Term Contract on 30 days’ notice, to take effect at the end of a Fixed Term Contract. Or, if there is no Fixed Term Contract, at the end of a signed proposal, either party may terminate services with 60-days notice to take effect from the date of the written notice of intent to cancel LRD services.

6.2 If the Client terminates a Fixed Term Contract before the end of its term, and unless the Service Terms provide differently, the Client will be charged an early termination charge equal to the full fee for the term.

6.3 Termination of services must be provided by written notice to info@loveridgedigital.com.

6.4 Either may terminate this Contract immediately by notice in writing to the other party if:

6.4.1 The other party commits a material breach, which cannot be remedied, of its obligations under the Contract;

6.4.2 The other party commits a remediable material breach of its obligations under the Contract but fails to remedy that breach within 14 days of being required to do so in writing by the first party; or

6.4.3 An insolvency event, including entering into administration or liquidation, occurs with respect to the other party.

6.5 A “material breach” is defined as a breach of an obligation central to the Agreement’s performance, which substantially and materially deprives the innocent party of the benefits it would have received under that Agreement. This definition includes but is not limited to breaches of clause 10.10 of these General Terms and Conditions and clause 2.2 of the Service Terms. A breach of a progress goal in accordance with clause 2.14 of the Service Terms will be considered a material breach (remediable or otherwise) only if that breach cannot be remedied within 1 month.

6.6 If LRD terminates a Service for a reason set out in 6.4 and if the Client does not meet their obligation in accordance with clause 4 of the Service Terms, LRD shall also be entitled to immediately cease any of LRD’s other Services to the Client and the Client will pay LRD for the portion of services completed to date and the time of cancellation.

6.7. LRD reserves the right to terminate at any time with written notice to the Client.

7. Warranties

7.1 If the Client is not the customer, the Client warrants that they have the power and authority to enter into this Contract on behalf of the customer and will indemnify LRD for any breach of the Contract by the customer.

7.2 LRD does not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that they will be free from hackers, virus, denial of service attack, or other persons having unauthorized access to our services or those of our suppliers.

7.3 The Client agrees that LRD may be required to perform maintenance on our systems to ensure their satisfactory operation, which may affect the availability or functioning of the Services. LRD will use reasonable endeavors to provide the Client with advance notice of any maintenance downtime, except when circumstances beyond LRD’s reasonable control prevent LRD from doing so.

7.4 All terms and warranties which might otherwise be implied by any legislation, the common law, equity, trade, custom, or usage or otherwise into the Contract are expressly excluded to the maximum extent permitted by law.

7.5 If any goods or services supplied pursuant to this agreement are supplied to the Client as a ‘consumer’ of goods or services within the meaning of that term in the Australian Consumer Law as amended or relevant state legislation (“the Acts”), the Client will have the benefit of certain non-excludable rights and remedies in respect of the products or services and nothing in these terms and conditions excludes or restricts or modifies any condition, warranty, right, or remedy which is so conferred by the Acts.

7.6 However, if the goods or services are not ordinarily acquired for personal, domestic, or household use or consumption, LRD limits LRD’s liability to:

7.6.1 In relation to goods – the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or, the repair of the goods or payment of the cost of having the goods repaired; 7.6.2 In relation to services – the supplying of the services again; or the payment of the cost of having the services supplied again as in each case LRD may elect.

8. Liability

8.1 Nothing in the Contract excludes or limits either party’s liability under or in respect of:

8.1.1 Any fraud or other criminal act; 8.1.2 Personal injury or death caused by the negligence, breach of contract, or other wrongful act or omission of that party; or 8.1.3 Any other liability that cannot be excluded by law.

8.2 To the maximum extent permitted by applicable law, neither party is liable for:

8.2.1 Any indirect, special, or consequential loss or damage, any loss of profit, revenue, or business opportunities, loss of or damage to data, or loss of goodwill arising out of or in connection with the Contract (whether or not the loss or damage may reasonably be supposed to have been in the contemplation of the parties as at the date the Contract was formed as a probable result of any act or omission);

8.2.2 Any loss or damage to the extent such loss or damage is caused or contributed to by the other party’s negligence, breach of contract, or other wrongful acts or omissions or

8.2.3 Any claim made 6 months or more after the circumstances giving rise to the claim first became known by the claimant or could, with reasonable diligence, have become known by the claimant.

8.3 Each party’s aggregate liability for any loss or damage in connection with the provision of the Service, which is not excluded or limited under this clause, is limited to the charges paid by the Client in respect of the Services for the preceding 12 months to any such claim.

9. Indemnity

9.1 The Client will indemnify and defend LRD and all directors, contractors, officers, employees, and agents of LRD from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative) and expenses (including but not limited to reasonable legal fees on an indemnity basis or collection fees, commissions, fees, charges and expenses) arising out of, or directly or indirectly relating to:

9.1.1 Any Services provided to the Client;

9.1.2 Any breach of this agreement by the Client; and/or

9.1.3 The Use of the Services by the Client.

9.2 Such claims shall include, but shall not be limited to, claims based upon trademark, service mark, trade name, copyright and patent infringement, trademark dilution, tortious interference with contract or prospective business relations, unfair competition, restrictive trade practices, misleading statement, misleading or deceptive conduct, breach of contract, defamation or injury to reputation, or other injuries or damage to business.

10. General

10.1 Except where expressly provided otherwise, any notice to be given by either party to the other may be sent by either email, fax, post, or courier to the address of the other party. A notice will be deemed delivered (a) if sent by email, on receipt by the sender of a receipt confirmation; (b) if sent by fax, on receipt of an error-free transmission report; and, (c) if sent by post, two business days following the date of posting.

10.2 Neither party may assign its rights or obligations under this Contract without the written consent of the other party which consent will not be unreasonably withheld; provided, however, that without the Client’s consent LRD may novate this Contract to any of our related bodies corporate or assign this Contract to a successor in connection with any corporate reorganization, merger, acquisition, or sale of our business or assets to which this Contract relates.

10.3 LRD is free to sub-contract any of LRD’s obligations under the Contract, but such sub-contracting will not release LRD from LRD’s liabilities under the Contract.

10.4 The Contract is to be interpreted in accordance with the laws of the State of New South Wales, Australia.

10.5 LRD’s failure to act with respect to a breach by the Client does not waive LRD’s right to act with respect to subsequent or similar breaches.

10.6 In consideration of the Company agreeing to provide the Services to the Client, the Client agrees and warrants to the Company that it and its related parties shall not engage any Company staff either as an employee or contractor at any time during the term of this Contract or within 12 months of the termination of this Contract.

10.7 In the event that the Client fails to pay any amount due under this Contract by the due date, the Client agrees to pay the Company interest on the amount unpaid until full payment is made at the rate referred to in Section 2 of the Penalty Interest Rates Act 1983 (NSW).

10.8 The parties covenant that they will not at any time make any disparaging comments or disclose any information or make or publish any statement or do any other thing which may tend materially to harm or prejudice the other party’s reputation or good name (prejudicial information). This includes both parties not making disparaging comments or disclosing prejudicial information about the other through the use of social media, web discussion groups, websites, or other like forums. The parties agree to immediately remove any prejudicial information posted online immediately upon written request of the other party.

10.9 The parties agree and acknowledge that this non-disparagement provision is a material term of this Agreement, and the Company would not have entered into this Agreement without the inclusion of this provision.

10.10 The parties acknowledge and agree that a breach of this non-disparagement provision or disclosure of prejudicial information about the other party as described above will be a material breach of this Agreement and may cause material damage to the other party and that damages may be inadequate compensation for such a breach of this provision and, subject to the court’s discretion, the non-breaching party may restrain, by an injunction or similar remedy, any conduct or threatened conduct which is or will be a breach of this provision.

11. Websites

11.1 Maintenance Program Terms & Definitions

11.1.1 Edit classification—LRD classifies edits as minor changes to the Client’s website. Examples of edit requests in our maintenance packages are: 1 requested edit would be to “change a heading,” “Place in different written content,” “Change an image,” “Add an image in,” “Add additional written copy,” and minor changes that require a small amount of time from LRD to execute.

11.1.2 This does not include complex edits such as adding a blog post, creating a new page, redesigning a page or any element, troubleshooting contact form delivery issues, including form designs, or any request requiring more than 30 minutes.

11.1.3 Edits on maintenance packages are pro-rata.

11.1.4 Edits are capped at a maximum of 9 edits per 3 months.

11.1.5 Edits are returned to a zero count every 3 months as per Australian BAS lodgement times. It is the Client’s duty to ensure the Client has the Client’s requests in before July 1st every 12 months.

11.1.6 LRD will fully handle the site’s backend while on the maintenance package.

11.1.7 LRD will endeavour to fix all issues notified to us within 48 hours of the problem being brought to our attention or upon acceptance of an estimation for the fix (whichever is applicable). Note: Estimations are not 100% correct, and the Client will be notified if it looks like it will cost more than the estimation provided to the Client.

11.1.8 In the event something completely breaks, the Client has 2 options: #1 – LRD roll back to our latest backup, which is part of the maintenance program, or #2 the Client automatically opts to be charged our current hourly rate to fix any issue as per the Client’s request.

11.1.9 Should hosting be purchased through LRD, each website account is allocated the stated bandwidth and disk space, and any additional usage will incur an additional charge. LRD will monitor the Client’s usage, and if LRD anticipates that the Client’s website may require more bandwidth/disk space, the allocation will be increased and purchased automatically. Please see our website for allocations and pricing. When additional bandwidth/disk space is purchased, the activation of the disk space is provided as the website requires it up to the purchased amount. Although LRD monitors the bandwidth/disk space usage of the Client’s website, LRD does not take responsibility for any website going offline due to exceeding bandwidth or disk space. In the event of a website going offline due to bandwidth or disk space issues, LRD will endeavour to return it to its last working state should the Client reactivate or update their hosting service.

11.2 On Handover

11.2.1 The Client acknowledges that upon receipt of administrative access from Loveridge Digital, they assume full and exclusive responsibility for all present and future operations, issues, and modifications of the website. This applies irrespective of any prior contributions or instructions from Loveridge Digital. Consequently, Loveridge Digital is entirely absolved from any liabilities or obligations related to the website.

11.3 Cancelling Hosting Package

11.3.1 Upon Termination of an LRD website hosting service, LRD retains the rights and ownership to the proprietary design and data due to GDPR, data protection, and the internal protection of our software and services policies.

11.4 Website Development & Design

11.4.1 The website, graphics, and any programming code remain the property of LRD until all outstanding accounts are paid in full.

11.4.2 If a logo has been purchased from LRD alongside a website design, the logo must be signed off on before the website design commences.

11.4.3 LRD WordPress websites are self-managed and LRD is not responsible for any copy, editing, or updating of the Client’s website. LRD is under no obligation to do any work on the Client’s website unless otherwise contracted to do so.

11.4.4 All websites and landing pages will be delivered as shells with pages/posts filled with dummy or previously provided text and images. The Client is solely responsible for inserting copy, products, and/or images.

11.4.5 While the Client maintains full ownership of the website’s content and design (after the balance has been paid), some elements of the website designs remain the copyright of LRD.

11.4.6 All LRD websites have a built-in authorship anchor tag that links to the LRD website. This anchor is linked to the footer of the Client’s website, and it cannot be removed while the Client is utilising any aspect of an LRD-designed and developed website.

11.4.7 LRD will endeavour to fix all issues notified to us within 48 hours of the problem being brought to our attention or upon acceptance of a quote for the fix (whichever is applicable).

11.4.8 LRD only supports basic web browsers released within the last 12 months from the start of the website development process. Any required compatibility may incur an additional charge.

11.4.9 LRD does not support and is not liable for email clients. Any required compatibility may incur an additional charge.

11.4.10 LRD is not liable if an email newsletter or HTML-based email does not display properly if the email client/program/website/application does not support current standards for email development.

11.4.11 LRD is not liable for bugs and issues that arise if a completed website is accessed via any 3rd party or from its originally installed server without the Client’s notice to LRD (unless otherwise stipulated in a previously stated warranty).

11.5 Website Error Disclaimer and Indemnity

11.5.1 No Guarantee of Error-Free Website: While LRD strives to deliver high-quality and functional websites, LRD does not guarantee that the Client’s website will be supplied free of errors, bugs, or interruptions. The Client acknowledges that it is not possible to develop a completely error-free website.

11.5.2 Client Responsibility for Errors: The Client is responsible for testing and reviewing the website upon delivery and reporting any errors or issues to LRD promptly. LRD will address reported errors as per the terms outlined in the contract.

11.5.3 Indemnification: The Client agrees to indemnify and hold LRD harmless from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative) and expenses (including but not limited to reasonable legal fees) arising out of or in connection with:

11.5.3.a Any errors, bugs, or interruptions in the Client’s website;

11.5.3.b Any loss of revenue, data, or business opportunities resulting from errors, bugs, or interruptions in the Client’s website;

11.5.3.c The Client’s failure to report errors or issues promptly to LRD;

11.5.3.d Any modifications or changes made to the website by the Client or any third party without LRD’s prior written consent;

11.5.3.e The Client’s use of the website that is not in accordance with the terms outlined in the contract.

11.5.4 Limitation of Liability: LRD’s liability for any claims arising from errors, bugs, or interruptions in the Client’s website is limited to the amount paid by the Client to LRD for the services under the contract. Under no circumstances will LRD be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities.

12. Marketing Package Terms

12.1 All digital marketing/strategy packages are for a minimum of 6 months.

12.2 They are billed monthly and are payable in accordance with the invoice every month on a 28-day cycle.

12.3 Packages are designed considering all LRD clients’ Digital Marketing/Strategy requirements. Specific man-hours are allocated each month, and any unused man-hours are not rolled over to the next month. No third-party software or marketing expenses are included.

12.4 LRD employs a fair use policy, which means that although LRD doesn’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, LRD understands that the Client’s needs may change from month to month, and LRD may allow flexibility in good faith at LRDs discretion.

12.5 Any extra hours used may be billed separately. Any urgent tasks will be charged separately. A support request is anything outside of LRD’s normal weekly tasks allotted.

13. Stadium Signage Packages Effective April 2021

13.1 Maintenance Program Terms & Definitions

13.2 LRD is to exclusively design any new artwork, and if the Client supplies its own artwork, there will be administration fees for QA to maintain a stadium with a visual appearance and benefit for all advertisers.

13.3 Certain colours on specific areas/locations on signs.

13.3.1 70% of the sign must have a white background for the brick wall section on all courts (Based on LRD’s opinion to maintain an aesthetic look) 13.3.2 Colors that can’t be used are XYZ colors (Based on LRD’s opinion to maintain an aesthetic look)

13.4 License Waiver

13.4.1 If LRD is not exclusively designing the Client’s artwork, a license waiver will need to be signed. This waiver will dictate that the Client accepts full responsibility for the asset licenses used throughout the Client’s design, has obtained express permission from the creator, and has implemented suitable vanguards.

13.5 Installation Lead Time

13.5.1 LRD is provided with a 45-day installation window from the date of receipt of the stadium signage from the manufacturer. This installation period is not credited to the Client’s account and is taken as part of the Client’s agreed contract. 13.5.2 LRD cannot be held responsible for unforeseen installation delay times that are out of LRD’s control. The Client will not be credited for such instances, and the signage is taken as is.

 

The Terms Of Stadium Signage Contracts Effective April 2021

Maintenance Program Terms & Definitions
1.1 LRD will exclusively design any new artwork. If you supply your own artwork, there will be administration fees for QA to maintain a stadium with a visual appearance and benefit for all advertisers.

1.2 All Signs must adhere to the style guideline as laid out below

  • 10% of the sign must have a white margin for the brick wall section on all courts.
  • The sign cannot have a white background, excluding the above margin for the brick wall section on all courts.
  • Colours that can’t be used are referenced in the style guide
  • Text must be fully legible and clear on design relative to the sign sizing
  • Imagery must be high resolution and print suitable
  • All signs not located on the brick wall section of the courts must make full use of the sign space

2 License waiver
2.1 If LRD is not exclusively designing your artwork, a license waiver will need to be signed. This waiver will dictate that you accept full responsibility for the asset licenses used throughout your design, that you have obtained expressed permission from the creator, and that you have implemented suitable vanguards in place.

To view signage styling  Click Here

Acknowledgement to Country 2024

Loveridge Digital would like to acknowledge and pay respect to the traditional custodians of the Australian lands on which we work. We are honoured to be on the ancestral lands of those whose cultures are among the oldest living cultures in human history. We pay respect to the Elders, past, present and to the younger generation of the community who will be the future leaders in years to come.